1. Who We Are

Craig Masson Designs (“we”, “our”, “us”) is committed to safeguarding and preserving the privacy of our visitors and customers.
This policy explains how we collect, use, store, and protect your personal information when you use our website https://www.craigmassondesigns.co.uk (“Website”), create an account, place an order, or submit information via our contact form.

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2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly, such as:

• Name, email address, postal address, and phone number

• Account login details (when you create a customer account)

• Payment details (processed securely by our payment providers)

• Order details and delivery information

• Any messages or enquiries submitted via our contact form

Information collected automatically, such as:

• IP address, browser type, and device information

• Pages visited and actions taken on the Website (via Wix analytics or other standard tools such as Google Analytics)

Wix may also collect and store data on our behalf as part of hosting, payment, and analytics services.

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3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries and messages submitted via the contact form

• To process and fulfil orders, including payment, delivery, and customer service

• To manage customer accounts and enable secure login and checkout

• To send order confirmations, updates, or support messages

• To improve our Website and services by analysing user behaviour

• To comply with legal and tax obligations

• To send marketing communications (only if you have opted in)

We will never sell your data or use it for unsolicited marketing.

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4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent, when you submit your information via a form or sign up for marketing

• Contractual necessity, when processing your data to complete an order or manage your account

• Legitimate interest, for business administration and improving our services

• Legal obligation, for record keeping, tax, or compliance purposes

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5. Data Sharing and Third Parties

We will not sell or rent your personal data.
We may share limited information with trusted third parties who assist us in operating our Website or providing services, including:

• Wix.com (website host and platform provider)

• Payment processors (e.g., Wix Payments, Stripe, or PayPal)

• Delivery services (e.g., Evri, Royal Mail)

• Email or communication tools (to send order confirmations or customer support replies)

All third parties are required to handle your data securely and in compliance with data protection law.
We may disclose data where legally required (e.g., to comply with a court order or fraud prevention request).

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6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Provide customer support or resolve disputes

• Comply with legal, tax, and accounting obligations

Once no longer required, your data will be securely deleted or anonymised.

 

7. Security

Our Website is hosted on the Wix.com platform, which provides secure servers, encryption, and firewall protection.
All payment transactions are encrypted and processed securely via compliant payment gateways.
While we take appropriate technical and organisational measures to protect your personal information, no online system can guarantee absolute security.

 

8. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your data (in certain circumstances)

• Restrict or object to processing (in certain circumstances)

• Request data portability (where applicable)

• Withdraw consent at any time

To exercise your rights, please contact us using the details below.
We will respond within the statutory time frame.

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9. Cookies

Our Website uses cookies and similar technologies to improve user experience and site performance.
Cookies are small text files stored on your device that help the Website remember your preferences, track site performance, and, where applicable, deliver relevant content or ads.

We use the following types of cookies:

• Essential cookies – required for site functionality (e.g., shopping cart, login, checkout).

• Analytics cookies – to help us understand how visitors use the Website and improve performance.

• Functional cookies – to remember user preferences.

• Marketing cookies – used only if you consent, to personalise content or promotions.

When you first visit our Website, you’ll see a cookie banner giving you the option to manage or accept cookies.
You can also disable cookies through your browser settings at any time.

For more information about how Wix uses cookies, please see the Wix Cookie Policy.

 

10. Contacting Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us via our contact form.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our Website.

Last updated: November 2025